Let’s get your story back on track.
Talk to us about sign-in, your purchase, or playing your family’s Santa story.
Chat with us
Accept the cookie notice to load our Crisp support chat. Once accepted, open the chat bubble at the bottom-right of the page. If you prefer not to use optional cookies, email us instead.
Email support
Email us from the address connected to your Yondora account so we can find the right purchase.
Include the order number if you have it, the experience you’re using, and what happened. Please avoid sending a child’s date of birth or other sensitive details.
Looking for a quick answer? Visit the FAQ.