Privacy Policy

Your account includes your name and email address. After purchase, a Santa story configuration contains the recipient’s name, a selected dialogue branch, and an optional proud moment. We do not ask for a child’s date of birth, and children do not create accounts.

You choose what to enter. Please keep the optional achievement to a short, child-friendly detail and do not include sensitive information.

We use account and experience configuration details to sign you in, prepare your purchased story, provide replay access, and respond to support requests.

If you provide an achievement, we send that text to OpenAI to produce a short spoken sentence. The prepared story text is sent to ElevenLabs to create its audio. These services process the information needed for those tasks.

Lemon Squeezy processes checkout and payment as our merchant of record. Yondora receives order information needed to confirm a purchase, manage access, and handle refunds; payment details are handled by Lemon Squeezy.

We use service providers for hosting, email delivery, personalized text and audio, payment processing, and—if you accept cookies—Crisp support chat. Providers receive information only as needed to provide their service to Yondora.

You can edit a draft before finalizing it. Finalized personalization is locked; contact support if it needs correction. You can delete an experience’s personal details and generated audio from your account, or delete your account and all its personal experience content. Deletion removes playback access to that content and does not restore a consumed configuration. Unused drafts can be deleted without consuming a configuration.

We may retain limited purchase and accounting records when needed to document transactions, process refunds, prevent fraud, or meet legal obligations. Depending on the law that applies where you live, you may also ask us to restrict or stop certain processing. Contact us to ask for access to or correction of information, deletion, or a copy of your data.

Yondora uses cookies needed for sign-in and site operation. Crisp chat uses optional cookies and loads only after you select “Accept” in the cookie notice. You can withdraw that choice here; the chat won’t load again unless you accept.

For privacy questions or requests, email support@reflow.media.