A Letter to SantaBecomes a Story

No. The story opens in your phone’s browser. You’ll need to allow camera and motion access when asked. You can buy and set up a story on a computer, then scan the QR code to play on your phone.

A phone with a camera, an internet connection, and an ordinary sheet of paper. Turn the sound on, place the letter on a contrasting surface, and keep all four corners in view.

You can explore the website on desktop too. We recommend a phone for bringing the letter to life.

You add your child’s first name and choose the wording Santa and Luno use to talk about your child. You can also add a proud moment, such as learning to ride a bike. Santa says your child’s name, celebrates that moment if you added one, and Luno finds your child’s name on the Nice List.

No. The camera finds the sheet of paper so the story can appear around it on screen. Santa’s words come from the details you add during setup, not the handwriting. A blank sheet works too.

Yes. Each personalized story includes an elf friend and a keepsake card to print at home. Once the story is ready, choose Download elf card in My stories. You’ll receive a ZIP file with two images: the front and back of the card. No physical card is sent.

The Nice List stamp appears over the letter through your phone’s screen. It is a digital part of the story; it does not change the paper itself.

Yes. Replay the same personalized story as often as you like while your purchased access is active. Open My stories in your account to play it again.

Yes. Choose a plan with enough personalized stories for your family. The plans above show how many are included. After purchase, set up a separate story for each child from My stories. Each story has its own details and can be replayed.

Open My stories to add your child’s details. You can save and edit the draft before choosing Confirm and prepare. We then prepare the personalized audio. You can leave the page and return to My stories to check when it’s ready.

Set up and try the story yourself before sharing it with your child, so you’re ready for the moment together.

You can edit a draft before choosing Confirm and prepare. After that, the story uses one of the stories in your plan and its details are fixed. Contact Support if you need a correction. Replaying keeps the same details, and deleting a prepared story does not give you another story to personalize.

We ask for your child’s first name, the wording used in the story and an optional proud moment. We don’t ask for a date of birth, and your child doesn’t need an account. Camera images stay in your browser and are not stored or uploaded.

The details you enter are used to prepare personalized text and audio with our service providers. You can delete your child’s story details, generated audio and history from your account. Deleting a prepared story does not give you another story to personalize. Read our privacy policy.

Visit Support if you need a hand. You may request a refund within 14 days of purchase before the personalized experience is first prepared or started. Later requests are reviewed by support case by case. Read the refund policy.